To help ensure your peace of mind while motoring, Mitsubishi offers a comprehensive 5 year Diamond Roadside Assist Program on all Mitsubishi vehicles. There are two levels of assistance:

Diamond Roadside Assistance

This includes:

• Coverage in the event of a breakdown - anywhere in Australia, 24 hours a day, 365 days a year.
• Emergency assistance for mechanical and non-mechanical failure, or towing if needed.
• Coverage for 5 years or 130,000km (whichever occurs first).

Diamond Premium Roadside Assistance

This level of coverage comes standard with selected vehicles including the Pajero Exceed, 380 GT, Outlander XLS and VRX , Colt Ralliart and Lancer Evolution.
It includes all the benefits of Diamond Roadside Assistance, plus:
Emergency accommodation (for up to 3 nights to the maximum value of $132 per night).

Car rental (in conjunction with accommodation for up to 3 days, or if you elect to continue your journey for up to 5 days, to a maximum value of $110* per day, subject to driver qualification).
This does not include stamp duty, insurance, vehicle relocation and/or petrol costs.

Alternative transportation (where car rental is not available and your vehicle cannot be repaired locally within 3 days, we will provide alternative ground transport to your home address for the owner/driver and up to 4 passengers, and return transport for a driver to retrieve the repaired vehicle if required).

Vehicle recovery (to a Mitsubishi dealer, home address or intended destination if the vehicle cannot be repaired locally or within a mutually acceptable period).

Accident and theft recovery (through provision of accommodation, car hire or alternative transportation and vehicle recovery services, as outlined above).

Medical repatriation (for the driver and or any passenger should they become unexpectedly ill or injured whilst motoring greater than 100 kilometres from home and require hospitalisation for more than 3 days).

Where the injured person requests, and with the consent of the treating doctor, the patient will be repatriated to a medical facility closer to the patient's home address, where ongoing medical care can be provided.

Bridge option for existing members

If you are currently a financial member of your local Auto Club, a Bridge Option is available to help you maintain some of your membership benefits when it comes to Roadside Assistance.
The Bridge Option will allow you to credit your years of service as an Auto Club member during the coverage period.
You will continue to receive your local Auto Club magazines while maintaining access to financial services, membership maps and publications, touring and/or travel services.
At the conclusion of the Mitsubishi Diamond Roadside Assist Program, you have the option to resume membership of your local Auto Club without the cost of the normal joining fee and have your years of service credited.

  For more information regarding the benefits and costs of the Bridge Option, please call us on 1800 999 909.

  ----
Note:
Bridge Option not available in South Australia.
Servicing Conditions apply.
To receive ongoing DIAMOND ROADSIDE ASSISTANCE during the second and subsequent years (up to and including the fifth year of registration) the vehicle must have at least one scheduled (time or distance based) service per year performed by an authorised Mitsubishi Service Centre.

Full Terms and Conditions

DIAMOND ROADSIDE ASSIST FOR NEW VEHICLES - 24HR ROADSIDE ASSISTANCE
1800 645 672


DIAMOND ROADSIDE ASSIST, YOUR MOTORING PEACE OF MIND.
Mitsubishi Motors is committed towards building the highest quality into our vehicles from the start - making them better built. Whilst we endeavour to make all our vehicles consistently reliable, we recognise that unforseen circumstances can happen such as:
- Mechanical Breakdowns
- Flat Tyres
- Flat Batteries
- Running out of petrol
- Vehicle lockouts
- Vehicle theft
- Motor accidents
- Medical emergencies
And because our vehicles are better backed, knowing we are always there for you is motoring peace of mind. The DIAMOND ROADSIDE ASSIST program is available to cover you during these unforseen situations if and when they occur.

 
With any of these events, Mitsubishi's DIAMOND ROADSIDE ASSIST program will ensure that you are not left helpless or stranded.

  There are 2 levels of Roadside Assistance programs available:
-    DIAMOND ROADSIDE ASSIST is offered as a complimentary service on selected Mitsubishi vehicles for a period of 5 years/130,000km* from the date of first registration of that vehicle#.

  -    DIAMOND PREMIUM ROADSIDE ASSIST is provided as a complimentary service on selected prestige vehicles in the Mitsubishi range for a period of 5 years/130,000km* from first registration#.

    # Servicing Conditions apply. To receive ongoing free DIAMOND ROADSIDE ASSIST during the second and subsequent years (up to and including the fifth year of registration) the vehicle must have at least one scheduled (time or distance based) service per year performed by an authorised Mitsubishi Service Centre.

* Whichever occurs first

If you are already an Auto Club Member
Mitsubishi has arranged with the Australian Auto Clubs to offer you the Bridge Option during your 5 years/130,000km* of complimentary roadside assistance#. The DIAMOND ROADSIDE ASSIST Bridge Option provides you with most Auto Club membership benefits. And the good news for existing Auto Club Members is that our Bridge Option allows you to maintain your Auto Club Membership years of service.

For a small fee the Bridge Option will allow you to credit your years of service as an Auto Club member during the coverage period. You will continue to receive your local Auto Club magazines while maintaining access to financial services (where available), membership maps and publications, touring and/or travel services.

At the conclusion of the DIAMOND ROADSIDE ASSIST Program you have the option to resume membership of your local Auto Club without the cost of the normal joining fee and you will have your years of service credited.

For further information regarding the benefits and costs of the Bridge Option, please call 1800 999 909 (Mon-Fri during business hours).

Note: Bridge Option not available in South Australia

# Subject to servicing conditions

* Whichever occurs first
- NRMA
- RACV
- RACQ
- RAA
- RAC
- RACT

HELP IS ALWAYS JUST A PHONE CALL AWAY!

Mitsubishi has teamed up with the national expertise and the resource network of the Australian Auto Clubs who will be there to look after your motoring needs wherever you are in Australia. 24 Hours a Day. 365 Days a Year. Help is always just a phone call away!
In the event that you experience a vehicle breakdown, please contact our toll free number:

1800 645 672

You may be asked for some or all of the following information when you make a call.

Note: This information can be found at the front of this booklet in the Vehicle Details section (which will be completed by the selling Dealer at time of delivery).
- Your name
- Your location
- Selling Dealer Code
- Vehicle details: Model, Year of vehicle, Registration number and vehicle colour
- Your vehicle's Vehicle Identification Number (VIN)

Note
Where to find your VIN:
* In some states, your vehicle's VIN can be found on the registration label.
* Alternatively, the VIN is located on the vehicle compliance plate, mounted on the vehicle - usually in the engine compartment, boot or imprinted into the windscreen base.
* For vehicles fitted with DIAMOND Premium ROADSIDE ASSIST, the VIN is printed onto the front of your Members Card.
- A brief description of the problem
- A contact telephone number (if possible)
Our goal is to minimise the inconvenience to you and get you and your vehicle back on the road again as quickly as possible.

SUMMARY OF THE BENEFITS
A) DIAMOND ROADSIDE ASSIST ( Standard Cover)
DIAMOND ROADSIDE ASSIST will in the event of a breakdown:
- Assist you in the event of a mechanical breakdown.
- Tow your vehicle if you have broken down and we cannot get you mobile.
- If you've run out of fuel, provide you with enough fuel (at your expense) to get to the nearest service station.
- If you've had a flat tyre, change your wheel (with your serviceable spare).
- Open your vehicle if you've locked your keys in your car (If necessary, a locksmith or tow can be arranged at your expense).
- If your battery is flat, jump-start your vehicle or replace your battery (free battery replacement during the first year of registration).
- Provide a single one-way metro taxi fare to the maximum of $55* if we cannot mobilise your vehicle.
- Provide personal care, assistance and advice in the case of an accident, vehicle theft when more than 100kms away from home:
> Provide advice on what to do and who to call
> Relay messages on your behalf to people you nominate, including your insurer.
- Provide personal advice in the case of medical emergency whilst motoring:
> Provide advice on what to do and who to call, and
> If required, arrange special transportation and repatriation, at your expense.
Note: Vehicles eligible for DIAMOND ROADSIDE ASSIST are identified with a windscreen sticker on the driver’s side featuring a black border.

B) DIAMOND PREMIUM ROADSIDE ASSIST (Premium Cover)
DIAMOND PREMIUM ROADSIDE ASSIST offers additional peace of mind over the standard DIAMOND ROADSIDE ASSIST program. Owners / drivers of these vehicles also enjoy the following benefits over and above the standard DIAMOND ROADSIDE ASSIST program:
For Breakdowns, Accidents or Theft more than 100 kilometres from home where your vehicle will be disabled for more than 24 hours, DIAMOND PREMIUM ROADSIDE ASSIST will in the event of a breakdown, accident or theft# provide:
Up to $1,100* cover per annum for:
- Accommodation
- Car Hire
- Vehicle Recovery
- Alternative Ground Transportation
- Metropolitan Taxi Fare (accident and theft only)
Up to $5,500* per year cover for Medical Repatriation.
Member Card - sent to the owner / driver within one month of first registration.
Note: Vehicles eligible for DIAMOND PREMIUM ROADSIDE ASSIST are identified with a windscreen sticker on the driver’s side featuring a gold border, as well as a Members Card which is mailed out to vehicle owners within one month of registration.
* including GST.
# Note that to be eligible for benefits a vehicle theft must be reported to the Police

MORE ABOUT THE ROADSIDE ASSIST SERVICES

DIAMOND ROADSIDE ASSIST PROGRAM

DIAMOND ROADSIDE ASSIST will be provided to eligible Mitsubishi vehicles for 5 years or 130,000km* from first registration, provided servicing conditions are met during this period as referred to in Section 18 of the Conditions of Service explained at the rear of this booklet.
If your vehicle is disabled because of a mechanical failure or a non-mechanical failure related incident DIAMOND ROADSIDE ASSIST is there for you.
DIAMOND ROADSIDE ASSIST will attempt to rectify the problem at the roadside so that you can continue on your journey. Where this is not possible or practical, or where any rectification action may affect the vehicle's warranty, a towing service will be provided.
Mechanical incidents
Emergency roadside assist personnel will endeavour to rectify any mechanical failure that may disable your vehicle or has made it unsafe or unable to be driven, unless the problem is the result of a collision or is covered by motor vehicle insurance.
Non-Mechanical incidents
Emergency roadside assist personnel will endeavour to assist you should your vehicle become disabled due to a non-mechanical automotive incident such as wheel or tyre damage, lockout, out of fuel or a flat battery.

Towing
In some cases the DIAMOND ROADSIDE ASSIST Service provided may not be able to make your vehicle mobile. It will then be towed to either:
> an authorised Mitsubishi Dealer closest to the breakdown site in the cities and towns where an authorised Mitsubishi dealer is present; or
> to the service facility of the local Auto Club. (Note that a towing destination can only be determined on an individual incident basis in country areas.)
In the event that your vehicle has been towed to the service facility of the local Auto Club (in a country area) for emergency mechanical repairs, and it still cannot be made mobile, your vehicle will be recovered to an authorised Mitsubishi Dealer.
The Service Provider will determine the best way of doing this. Unfortunately, in such cases, some unavoidable delays may be experienced.
In the event your vehicle requires towing when the local Mitsubishi Dealer or the Auto Club service facility is closed, arrangements will be made to store your vehicle until it can be delivered to the appropriate service facility.
Any additional towing will be at the vehicle owner's expense. In all cases, the decision on whether towing is required shall rest with the DIAMOND ROADSIDE ASSIST Service Provider on an individual incident basis.
Towing will be provided, where possible, for a caravan or trailer whilst being towed by your vehicle which has experienced a roadside breakdown and requires towing.
The cost of towing the caravan or trailer will be at the vehicle owner / driver’s expense.
Should your vehicle require to be towed following an accident, this will be at the expense of the vehicle owner / driver.

Medical Advice/Referral
Medical advice and referral services will be provided for the vehicle owner / driver and/or any passenger(s) should they become unexpectedly ill or injured whilst motoring.

DIAMOND PREMIUM ROADSIDE ASSIST PROGRAM
DIAMOND PREMIUM ROADSIDE ASSIST is offered as a complimentary service on selected prestige vehicles in the Mitsubishi range for a period of 5 years or 130,000km from first registration*, provided servicing conditions are met during this period as referred to in Section 18 of the Conditions of Service explained at the rear of this booklet.


This program is also available as an upgrade option for customers of vehicles eligible for the standard DIAMOND ROADSIDE ASSIST program, as well as for new Mitsubishi vehicles which are not provided with the DIAMOND ROADSIDE ASSIST program.


Owners / drivers of these vehicles also enjoy the following benefits over and above the standard DIAMOND ROADSIDE ASSIST program:
In the unlikely event that you experience a breakdown, accident or vehicle theft greater than 100 kilometres from home and your vehicle will take more than 24 hours to repair, DIAMOND PREMIUM ROADSIDE ASSIST will take care of you with:
Accommodation
Where your vehicle can be repaired locally, DIAMOND PREMIUM ROADSIDE ASSIST will provide accommodation for up to 3 nights to the maximum value of $132* per night.
* including GST.
Car Rental
DIAMOND PREMIUM ROADSIDE ASSIST will provide car rental, in conjunction with local accommodation, for up to 3 days. Alternatively, where you elect to continue your journey, DIAMOND PREMIUM ROADSIDE ASSIST will provide car rental for up to 5 days. Car rental is provided to a maximum value of $110* per day and is subject to driver qualification. Note: Allowances do not include stamp duty, insurance, vehicle relocation and/or petrol costs.
* including GST.
Alternative transport
When car rental is not available and your vehicle cannot be repaired locally within 3 days, DIAMOND PREMIUM ROADSIDE ASSIST will provide alternative ground transport to your home address for the vehicle owner / driver and up to four passengers, and return transport for a driver to retrieve the repaired vehicle if required.
* including GST.
Vehicle Recovery
Where you have continued your journey or returned home, your vehicle can be recovered to an authorised Mitsubishi repairer, or your home address or intended destination anywhere in Australia.
Accident and Theft Only
If you are involved in a motoring accident or find that your vehicle has been stolen (and reported to the Police), and subject to availability, you will be provided with a one-way taxi journey from the incident site to the value of $55.00 (incl GST).
DIAMOND PREMIUM ROADSIDE ASSIST claim limits for the above benefits under this program are $1,100* per annum.
* including GST.
Medical Repatriation Support
Medical repatriation will be provided for the vehicle owner and/or any passenger(s) should they become unexpectedly ill or injured whilst motoring greater that 100 kilometres from home and require hospitalisation for more than 3 days.
Where the injured person requests and, with the consent of the treating doctor, the patient will be repatriated to a medical facility closer to the patient's home address where ongoing medical care can be provided.
For medical repatriation, DIAMOND PREMIUM ROADSIDE ASSIST claim limits for benefits is $5,500* per annum.
* including GST.
Member Card
Customers of vehicles provided with the DIAMOND PREMIUM ROADSIDE ASSIST program will receive a MEMBER CARD within one month of first registration.

CONDITIONS OF SERVICE
1. Remote Areas (including sparsely populated areas)
Where a breakdown occurs in a remote (or sparsely populated) area, DIAMOND ROADSIDE ASSIST will still be provided.
However, service delivery may be subject to the unavoidable delays due to the location of the breakdown, Service Provider availability and accessibility of your vehicle.
2. Service Limitations
Roadside Assistance services will be refused where DIAMOND ROADSIDE ASSIST attends a roadside assistance call and under initial inspection reasonably determines that:
- the Nominated Vehicle has been participating in any form of motor sport; or
- the Driver has been engaged in unlawful activity or driving under the influence of alcohol or drugs; or
- the Nominated Vehicle has undergone major body modifications; or
- there is a perceived safety risk in the opinion of the DIAMOND ROADSIDE ASSIST.
3. Towing Limitations
Towing will only be provided for vehicles under 2,500kg vehicle weight at the time of towing and where the disabled vehicle's physical dimensions do not exceed 2.3 metres in width or 6.0 metres in length.
4. Trafficable Roads
Service will only be provided to Nominated Vehicle disabled on constructed roads/driveways that are legally trafficable by conventional two wheel drive vehicles and/or the towing/recovery vehicle (where required) as determined by DIAMOND ROADSIDE ASSIST.
5. Vehicle Rescue
Where a vehicle becomes disabled off a legally trafficable road such as on beaches, in fields or in creek beds, etc. vehicle rescue may be arranged at the vehicle owner /driver's expense and at the discretion of DIAMOND ROADSIDE ASSIST.
6. Bogged Vehicle Recovery
DIAMOND ROADSIDE ASSIST will only be provided to vehicles stranded on constructed roads or driveways that are legally trafficable by conventional two wheel drive vehicles and where no special equipment such as power winches or extended cables etc. are required.
7. Special Equipment
Should special equipment be necessary to effectively deliver service and/or where the Service Provider has to return to the service facility to obtain this special equipment, any additional costs involved will be charged to the vehicle owner / driver.
8. Natural Disasters
DIAMOND ROADSIDE ASSIST reserves the right to alter and/or offer alternative assistance where a natural disaster places extraordinary demands on the provision of Service.
Where a disabled Nominated Vehicle cannot be reached, for example due to floods or bushfire, DIAMOND ROADSIDE ASSIST will attempt to provide whatever alternative assistance is practicable under the circumstances. Any such assistance will be at the discretion of DIAMOND ROADSIDE ASSIST but will not be unreasonably withheld.
9. Collision / Accident
Nominated Vehicles which have been damaged as a result of a collision or impact with any object, whether caused by mechanical failure or for any other reason including fire, or for any other incident generally covered by motor vehicle insurance, will not be provided with towing under this Emergency Roadside Assistance (ERA) product. However, towing assistance can be arranged at the Driver's expense.
10. Home Assistance
Assistance for Nominated Vehicles will be provided at the home address in the same way as at roadside. However, during times of peak demand, 'at roadside' calls will be given priority over that of 'at home' calls for assistance.
11. Unattended Vehicles
Nominated Vehicles which are found to be unattended will not receive Service under any circumstance. The Owner or the Owner's authorised representative (the Driver) must wait with the vehicle until the DIAMOND ROADSIDE ASSIST Service Provider arrives. Where the Owner has elected an authorised representative, this representative must hold a current motor vehicle drivers licence in case the vehicle is required to be moved.
Where the Nominated Vehicle is found to be unattended, the roadside assistance job will be aborted. Any subsequent calls for Service (deemed by DIAMOND ROADSIDE ASSIST to be for the same incident) will be at the Driver's expense.
12. Attempted Repairs
Where DIAMOND ROADSIDE ASSIST attends a roadside assistance call and after initial inspection reasonably considers a third party attempt to repair the Nominated Vehicle has caused damage and the Nominated Vehicle cannot be started or driven without further risk of damage, Service may be refused. Towing under this circumstance would be at the Driver's expense.
13. Caravan And Trailer
DIAMOND ROADSIDE ASSIST will not be provided for caravans or any other form of trailer being towed.
However, should the vehicle, while encumbered by a caravan or any other form of trailer, experience a roadside breakdown and require towing, the caravan or trailer will be towed if possible, at the driver’s expense, or alternatively, will be moved to a location where it is unlikely to be a potential traffic hazard at the discretion of the DIAMOND ROADSIDE ASSIST Service Provider.
14. Cargo
DIAMOND ROADSIDE ASSIST will accept no responsibility under any circumstances for the security and/or any loss associated with a disabled vehicle's cargo which may result from delays in providing roadside assistance and/or towing.|
15. Neglect and/or Abuse
DIAMOND ROADSIDE ASSIST will not be responsible for additional or increased costs and expenses as a result of the following:

a) Where additional costs are incurred by DIAMOND ROADSIDE ASSIST resulting from abuse or neglect by the Owner/Driver of a Nominated Vehicle, these will be the responsibility of the Driver;

b) Repeated incidents by an Owner/Driver of a similar nature in which it can be reasonably determined that the frequency and/or type of incident is as a result of the Owner/Driver negligence whereupon the DIAMOND ROADSIDE ASSIST Service Provider will notify Mitsubishi of suspension of a service to that Owner/Driver. Mitsubishi will notify the Owner/Driver of service suspension within thirty days of receiving notification from the DIAMOND ROADSIDE ASSIST Service Provider.
16. Repair Costs
DIAMOND ROADSIDE ASSIST will not be responsible for any costs in relation to parts or any other associated costs for the repair of the Nominated Vehicle.
17. Nominated Vehicles in a Service Centre's Care
Where DIAMOND ROADSIDE ASSIST is required to attend to a roadside breakdown whilst the Nominated Vehicle is in the care of an automotive service centre, the Services may be provided by DIAMOND ROADSIDE Assist at the expense of the Driver.
18. Service Conditions
To receive ongoing free DIAMOND ROADSIDE ASSIST during the second and subsequent years (up to and including the fifth year of registration or 130,000km) the vehicle must have at least one scheduled (time or distance based) service per year performed by an authorised Mitsubishi Service Centre.
In order to be eligible for continued Roadside Assistance during subsequent years, at least 1 scheduled service must be completed each year prior to the expiry date shown in the schedule in the Vehicle Details section at the front of this booklet.
At that time, the servicing Dealer will replace and update the DIAMOND ROADSIDE ASSIST windscreen sticker with a new expiry date and stamp your Service and Warranty book.
Should a vehicle be deemed ineligible for DIAMOND ROADSIDE ASSIST as a result of a breach of these servicing conditions, Mitsubishi will not be liable to perform (or be required to provide) any of the services associated with the DIAMOND ROADSIDE ASSIST program.
Ineligible vehicles (as a result of a breach of these service conditions) will become eligible again (for the DIAMOND ROADSIDE ASSIST program they were originally provided) if and when they are serviced and approved by an authorised Mitsubishi Service Centre, provided this happens within 5 years of first registration. The provision of DIAMOND ROADSIDE ASSIST in subsequent years on these vehicles will then continue to be subject to the same servicing conditions listed in the schedule of the Vehicle Details section at the front of this booklet.
19. Time Or Distance Based Regular Scheduled Service
These are services which are set out in the Service and Warranty book provided with your vehicle. A Service is defined as any work performed after the initial 1,500 km scheduled service.
20. Transferability
DIAMOND ROADSIDE ASSIST is linked to the Vehicle Identification Number (VIN) of your vehicle. Therefore, on sale of the vehicle or change of registration, DIAMOND ROADSIDE ASSIST benefits (and conditions of service) are transferred to the new registered owner / driver.
21. Exclusions
Vehicles used as taxis are excluded from this program.

Note:

The above conditions of service apply for both DIAMOND ROADSIDE ASSIST and DIAMOND PREMIUM ROADSIDE ASSIST Programs where applicable.
The information contained in this booklet is subject to change without notice. It is not intended to be a complete or definitive list of benefits, terms and conditions.

24HR ROADSIDE ASSISTANCE

1800 645 672

Please advise us should your registration details or personal contact information change on 1300 13 12 11
Diamond Roadside Assistance and Diamond Premium Roadside Assistance, provided by the Australian Auto Clubs on behalf of Mitsubishi Motors Australia Limited.